RestockNotify Support & Help Desk
Need assistance setting up your back-in-stock theme embed button, customizing email alert templates, or testing inventory triggers? We are here to help.
Email Support
Direct access to our dedicated engineering and merchant support team. Fast responses within 24 hours.
restocknotify@datastak.ca →Support Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Emergency weekend monitoring for active subscriber alerts.
Frequently Asked Questions
Does RestockNotify modify my theme’s Liquid code?
No. RestockNotify uses 100% native Shopify Theme App Embed blocks (Online Store 2.0). Your theme Liquid code remains completely clean, and the button will continue working smoothly through theme updates.
How does the automatic restock notification trigger work?
Whenever you update inventory levels in Shopify Admin or via your ERP/WMS, Shopify sends an inventory_levels/update webhook. RestockNotify immediately detects the change, checks for waiting subscribers for that specific variant, and fires restock notification emails.
Can customers subscribe to specific product variants?
Yes. RestockNotify is variant-aware. When a customer selects a sold-out size or color on your product page, the notification signup is linked specifically to that variant ID.